We paid LTD $290 to rebuild our carburetor, which they stated would fix our power lagging issue. The first time we took the boat out after getting it from LTD, it broke down immediately. When we took it to another mechanic, he said our carburetor needed to be rebuilt. I called LTD and Michelle told me to mail it to her and they would rebuild it. Since I had already paid them to rebuild it, why was I now being asked to send it to them again for them to re-rebuild it? This was our third time having them service our boat and each time we had to call them with issues and bring the boat back to them so they could fix their mistakes. I was NOT going to send her our carburetor to rebuild when they said they did, accepted my payment, and clearly did not rebuild it. I asked for a refund as we were NOT going to give them any more of our business. She refused to give us our money back saying she wanted a chance to rebuild it again. They basically stole $290 from us.