28 Apr, 2020 → by ClaimboUser137411
Paid for product but have not received order

1

I placed on online order with Ace Hardware on 4/15/2020, I received a confirmation email stating my order would be available for pick up on 4/20/2020. Today is 4/28/2020 and I still have not received my order nor has anyone from Ace Hardware given me any information as to when I might receive. I have sent multiple emails that have gone unanswered and spent over an hour on hold and once I finally spoke with a representative, He was rude and still was not able to tell me where my order is. Whatever happened to real customer service and people that actually cared about their customers?
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