Last Saturday 1/16 my husband shipped a UPS letter tracking 1ZX359W96704383773 and he paid $ 122.45 plus $ 1.99 for the envelope. I thought this was an excessive amount of money for a letter going to Italy so I went on line and I obtained a much lower rate, to be exact $ 68.76 While tracking the shipment on line I realized that the type of package selected by the UPS store was wrong because the it is showing that we are shipping a "package" and not a "letter" as it was. I went back to the store to explain the situation and I asked them to recalculate the cost but the manager said that there is no selection for "UPS letter" and she insisted that the amount we paid was correct. I have called several other UPS stores and they all quoted a much lower rate. I was able to obtain from one of the UPS store a written quote and I'm asking for a refund for being overcharged by $ 53, 69 The UPS store phone number is [protected] and I trust that you will call them to solve the problem. I know for sure that I was overcharged and If the store does not agree to the refund I will address their wrong doing to the Consumer Bureau. Please call me at [protected] or e-mail me at [protected]@yahoo.com