Ordered on July 14th 2019 (order #1380750), first shipment badly protected, 2/3 pots and 1/3 saucer arrived broken Contacted customer service on July 17th 2019 for replacements, package then shipped to incorrect address (in Ireland) Contacted customer service on July 25th to reroute package to correct address in the UK, but was told not possible Contact customer service on Aug 22 for refund on cost of shipping (sending package from Ireland to the UK), was told NO