Purchased 2 knife sets on order #[protected]. Received manila shipping envelope on 10/30/20 and package was torn at top and only had 1 knife set. Called and reported it not received on 10/30/20 and I was told it would be shipped out in 24/48 hours. Never got any emails or shipment. Called again on 11/2/20 and was told the same thing and called a third time 11/4/20 and was told it was under review. Macy's treated like a thief over a $17 knife. It was shipped direct from the manufacturer in a manila envelope and was securely tape to prevent loss of contents. I want the merchandise reshipped to me as it not my fault the item was not shipped properly. It is a disgrace the way Macy's 800 number handles problems. I had problems before when the pandemic started and I had to go thru hell to get it corrected.