28 May, 2020 → by ClaimboUser247981
Package holiday
1
Hi, We booked a package holiday with Jetline after seeing it on travel zoo due to start on the 27th April. Due to the pandemic it was of course cancelled and we have been waiting patiently for Jetline to make contact and discuss options. It would seem like many others, Jetline are offering a credit note for some of the cost but not all? We paid £1, 064 but they are only offering £811, citing unrecoverable costs - are these fees paid to Travel Zoo? Do you support this behaviour? I appreciate we are in unprecedented times, however it would seem this company is acting unlawfully & could also damage confidence in people using travel zoo, our confidence in using travel zoo in future has been impacted by Jetlines behaviour. I have reported them to ABTA, CMA & my credit card company. We will never book anything with that company again & will think twice before find deals on travel zoo.