I’m a 68 yr old woman who wanted to put carpet in 2 rooms of my house. They came a few days later, measured and I had a date scheduled for installation. Day of, I get a call saying they would be there between 8-10 am, then a call saying between 11:30-1:30 pm. They show up and the people who cut the rugs to size, switched the rooms and cut incorrectly. So only 1 room got installed. I was told it happens all the time by the installers. Let me say, the installers were great! I calm down and call the owner and his response was, “I’m not gonna make any money off this now so what do you want me to do about this?” Never apologized, never offered any discount, never even acted remorseful. All he could say was I should be happy I got a few extra pieces of free carpet from their mistake and that should be my compensation. His customer service skills are pitiful. I really don’t know how this place stays in business with him at the wheel. I would highly discourage anyone from going there. I bought the rugs through him so anyone he deals with to cut and install is his issue, not mine. The customer does NOT come first at this West Seneca store, the dollar signs do!