Unfortunately, I recently had a terrible experience with the owner, Brad Vago. I was trying to understand why it takes Zips Dry Cleaner 1 week to put 1 button on a shirt. I dropped off the my shirt on Saturday, May 26th; however, it will not be ready for pick-up until June 1st. A week later, Rather than listening to my concerns, he starts yelling at me and told me that he has already explained why 3 times, and there is nothing else to say or do. Needles to say, I will not recommend anyone to patron at the Hechinger Mall location, especially if an owner lacks interpersonal skills with customers. Very disappointing.