5 Dec, 2018 → by ClaimboUser246290
Own up to your own mistakes!
I received a refund for a doctor's visit in May 2018, which surprised me, but I cashed it in nevertheless. Then, now in December 2018, I got a letter in the mail saying they screwed up and sent the refund to me when it should have gone to the provider. They told me to pay them back. Although that was annoying enough, the worst part was the fact that they didn't even include an envelope with a stamp on it for me to send the check in. YOU are causing ME an inconvenience for YOUR mistake, and you're not even going to help me out by providing an envelope with a stamp and address on???? Now I got to pay for that too and go out of my way for THEIR mistake (it's not that much money, but it's the PRINSIPLE of the matter). Own up to your own mistakes and either pay the provider yourself or AT LEAST help your customer out for the inconvenience!