Money was taken from my account 3 times in succession £11.74 . Ref 6433711 on 28.10.19. It was not possible for me to submit a screenshot of my online banking details to your website or my first attempt to contact customer services. Got a message to set up an account just to read a message. ReAd the message which disappeared when I wanted to return to it after checking which document I needed to send. It has been tedious trying to access your contact page with the "submit" button disappearing after typing out the message form several times. Terrible experience. Still no refund.