I closed my account in the Beginning of August. They are suppose to pick up the countertop cooler and 4 bottles on August 4th. They didn't show up that day, I had to call back and reschedule for 8-18. Now I got charged for another month, with a bottle deposit that I don't have. I called back, waited for 45 min with no answer. I called back again, they finally picked up and said I had to be transferred to a different department because the account is closed with a balance, there are no supervisors or managers who can help me. Now I'm sitting on the phone waiting again, still no answer after 23 min.