Date of the incident: 15 August 2021 at 6:30 pm Halifax, NS time eDreams booking number: [protected] Email: [protected]@yahoo.com Throughout the past 20 years I never faced such a problem during online booking of airplane tickets, this is the first of a kind I encounter with ca.edreams website. Incident description: After comparing the prices of the return ticket from Halifax to Toronto, I find the best price on ca. edreams.com. The price including tax for one person is 181.00 CAD, but was to good to be true. After I filled up the information on edreams website and reviewed the total price of the tickets including taxes and fees at 724 CAD, I confirmed the purchase. To my shock I have received an email confirming the booking but showed a charge of total amount of 834.49 CAD, how on earth can a company charge you extra without your consent. The booking reference is [protected] So a company can show you a total amount during booking then overcharge and change the fees after the actual booking! This is completely unacceptable. therefore we have taken picture of the price on edreams website immediately after receiving the email and trying to talk to an agent without finding solution to the problem. Here is the price on edreams showing the date and time of the booking only 40 minutes from I had booked the ticket. In addition I have been trying to send email to their price guarantee email account which was in vain as it was failed to deliver. The company makes empty promises that if you find a lower price within 24 hours of ticket purchase, they would refund the difference, yet the emails you send fails to be delivered to the email address they provided. I am asking simply a refund of 110 CAD which has been overcharged to my card without my consent and to keep your promise to refund the difference if I find a lower price on other website including fees and services. Attached the price on edreams website at the time of purchase, and the price of the ticket on same route, same airline, and same flight number, same dates on another website within 1-2 hours of our tickets purchase. Also the email communication with edreams customer service which did not offer any solution to my problem. Just refund the money you overcharged without my consent. You need to show what you charging during the actual booking not after the fact.