1 Nov, 2019 → by ClaimboUser552920
Overcharged 60 euros at airport


Bad service, overcharged 60 euros at the airport for no reason, staff would not let us board the plane until we pay the 60 euros which they poorly explained was because we were “late” even though 2 other groups of passengers were allowed to board while we were there. The plane was then delayed for over an hour. We paid for additional meals when booking, we never got those, and the cabin crew ignored our requests and our proof of order, we were then presented a menu telling us we have to pay again to get food. They ignored our official complaint on their website.

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