Every month Verizon overcharges on our bill. Texts and screenshots mysteriously disappear from my phone of chats assuring lower rates. If you mention those you're suddenly cut off from your chat and have to start over again with a new agent. They lie and say they'll change your bill and then when it's due it's suddenly higher again. Don't go with Verizon post-pay. If that's all that's in your area go with the prepay.