28 Jan, 2021 → by ClaimboUser277610
Overcharge and deceptive room description
1
You misrepresented the property in my booking [protected]. Swansea Beach Chalets Swansea, Tasmania Australia I selected a more expensive option and it said it had a View. I have contacted the site and the view is only partial, not as per the impression I was given on the website. I can see on the website right now, that the view I was after is marked 'landmark view'- yet how would I know that View did not mean view and that I had to look for landmark view. This is a deceptive practice. I've stayed at this place before and it is NOT worth $250 for this room, it is only worth $250 for the whole view. You also overcharged me, I have a screenshot that says total price is $235.00 but you have charged me $250.00AUD. Attached. I will definitely not be using booking.com again and will steer friends and family away from your service due to this deception and overcharge.