Absolutely right, i'm one of the victim and much more are coming up, staff was cut off the phone line right away she finished her sentences and shown their behaviour impolite, irresponsibility, unprofessional, unhelpful, unreasonable and unacceptable. Truly disaster to handle my case, definitely to inform friends and family around as much as possible to ban this website forever. Totally cheating by promising that booking first 12 hours are fully refund which is fully fool us, being questioned in provoked tone from the relationship manager and forcing applied cancellation fee on bill. Communication was disgusted me very well, never meet a person who upset you this much?? Welcome to meet the team and you will have an amazing and unbelievable bad mood level, the incredibly worst experienced that I ever had, damned!