25 May, 2016 → by ClaimboUser438406
Over charged for a service and failed to do as I asked them to do. Simple task of preforming a diagnostic test, save me some money!

Service Tech informed me of $64 service call, did not inform me of parts cost prior to installing them. Tech did not test freon in machine America's Same Day Service tech Jeremy arrived on April 2, 2016, Maytag Frig model-MSD2555DRW, SN-11117044WZ, payment $249 via check. I explained to the tech that the frig was not cooling but it is 15 years old and I did not want to spend a lot on the machine so I ask him to please diagnose the issue. Tech did not check the freon or any thing on the machine. He removed the back panel, uninstalled the Supco RCO 410 Starter Capacitor, installed a new one from his bag and handed me a bill for $249. I was not informed of the cost, he did not check the freon or do any diagnostic test on the machine. Keep in mind, this is a 15 year old machine. He had his mind made up that he would install the new part from his bag and be gone. The tech was at my house for less than 15 minutes and took $249 and did not do as I ask. To install the new part, remove 3 wires and replace 3 wires!!! I called and tried to speak with the manager/owner Ron Bass on 3 different occasions and he has NEVER cared to return my call. The problem I have is Ron Bass and his assistant failed to address my concern in any form or fashion. Secondly the tech, Jeremy did not do as I requested and check out the machine. Thirdly, the Supco RCO410 Starter Capacitor can be purchased for $8 to $15. On the low side, the part cost me 12 times the advertised, on the high side it cost me 25 times the actual cost of a new one. This company is run by a thief. He allowed his contract employee to steel $249 from me and did not address my concern. Yes, the frig is currently working but that is not the point. The tech was instructed to do a diagnostic check on the unit and he failed to do that. The assistant at the local office said that the tech should have given me a quote prior to installing the new parts, this never happened. MR BASS did not care to return my call, that is the customer NO service department at America's Same Day Service! Be aware that these men do not have your best interest in mind! They are in it for the money! That is it!!!
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