I called RR to get a "snake" job (my sewer line was clogged). Got charged $245 dlls. Technician only went around half of sewer line. Technician spent around 1.5 hour trying to get through the entire pipe. He was unable to and showed me with his camera how there was a blockage at around 60" but he did not determine if it was a broken pipe, but stated it was a "bad pipe". I had a camera inspection from another company and had the blockage at 68', "which might be roots because there is a tree nearby" they stated, also claimed that the snake that Roto Rooter used SHOULD have gone through al the way, which they wonder why they didnt. I called roto rooter back and they said I was under guarantee, and they sent the same technician back. When he came he said it was not guarateed because "I had a bad pipe" and I needed a knew one, he gave me their excavation guy's number. He asked for my invoice and since I did not have it, he said he was going to take a look at it and call me first thing in the morning. I also called their office to be sure this was going to get addressed. I had no phone calls from anybody next day, and then I called in the afternoon asking what was going on, and they said we'll call you back. No call back. I just called them and my invoice says "Jetting job". I asked the dispatch lady why it said that, and she responded "I dont know, is this commercial?" I said -No...and she went quiet. She did not understand why invoice was charged as a jetting job when I actually ha a snake job.. I called another company to unclog my line for $99 ($99 rooter), they did a camera inspection and my pipe is IN PERFECT CONDITION. RR Manager called me back today and said "I can give you the $99 charge that you got from the other company, but not for the $245 we charged you". I submited a claim via Better Business Bureau, and hopefully this will get addressed properly. NEVER USE THIS COMPANY, THEY DONT CARRE FOR YOUR MONEY OR FOR SERVICE!!! I HOPE THEY WILL BURN IN HELL!!!