9 Aug, 2021 → by ClaimboUser525773
Over charge billing

1

Hi, since signing up the Disney + box from StarHub has created nothing but nightmare and anguish for me. Before signing up the package I was told that all my 3 services such as Broadband, TV and mobile bill on a monthly basis will be about 90+ a month throughout the contract period. My first nightmare begins immediately after box was installed. Pixelation issue, froze screen, keeps going back to home page which I keep to myself. Until my bill came, that was the shocker as it not as per what I sign up for. I scrutinise the bill and ask for an explanation as to why my bill is high. On July 2nd I was told that StarHub has overcharge me by $22.39 and they will waive the amount which they did and only 11.19 was adjusted. My next bill came to my shock they include the waiver of 11.19 back the my bill. And I have been sending email to them for an answer till date not getting an acceptable reply. I really need to write to the CEO on my bad experience
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