This is about the 7th time I've tried to deal with this problem. The only Bell service I pay for is my cell phone. However, although I've been sending in monthly payments, the last one on 28 Jan 2020, I've been paying someone else's cell phone charges. Yet access has been suspended to my phone. I would not want to have an emergency in which I could not get help. This horrible treatment should be described to the newspapers and Elder Abuse Ottawa. [protected]@gmail.com