I accumulated over 500,000 points under Radisson within the last several years. Periodically, I would receive emails with the latest update on my point status. That also appears to be SOP with Marriott, Hilton, Sheraton, Priority, United, American and British Airways, among others. However, after the formation of Club Carlson I never received any warning of the approach of the expiration. Granted, if I had traveled as frequently as I had in the past I would have noticed. But, the downturn in the economy greatly affected the company's travel budget. A couple of weeks ago I logged into Club Carlson; I was preparing for a trip and was considering booking a room at a Radisson. After realizing that my account point status was zero, I contacted a Club Carlson service rep. I was told I would have to write a letter in order to contest the loss of points. I wrote a letter and received the following response: DEAR MR. XXXXX, THANK YOU FOR TAKING THE TIME TO WRITE IN CONCERNING(sp) THE POINTS IN YOUR ACCOUNT. HOWEVER(sp) DUE TO THE FACT THAT IT HAS BEEN OVER 6(sp) MONTHS SINCE THE POINTS EXPIRED(sp) WE ARE UNABLE TO RETURN THE POINTS TO YOUR ACCOUNT. WE SINCERELY HOPE THAT YOU CONTINUE TO CHOOSE CARLSON HOTELS FOR YOUR FUTURE STAYS(sp). SINCERELY, JAYE KIESELHORST Naturally, I'm angry due to the abrupt loss of points. But, I'm also irritated that my letter and issue was appointed to an obviously low ranked employee (notice the grammar mistakes and lack of empathy). It's one thing to lose a few points and have Ms. Kieselhorst address the issue. It's quite another to lose over 500,000 points and receive the same robotic response. I've tried to find contact info for the corporate office with negative results. I enjoyed the Radisson experience; I don't enjoy the Club Carlson treatment. And they 'sincerely hope' that I will stay in a Club Carlson Hotel?!?? Beware. #6015993305956061