I went to Russels on the 30th May 2015 to buy a tv on credit, I saw a 55"sansui tv asked Xolani"sales guys"if they have stock and he said"to much". so we filled all documents and they said the tv will be delivered the monday or tuesday, 2 weeks did not get no tv we tried called Xolani and the branch but no answer or they just tranfer you to a dead line. after posting on hello peter the branch manager called and said they dont find the tv we choice anywhere there is no stock and they will give us the demo unit that was on display until they get a new tv. he came and delivered the tv personaly with a note stating that its a loan tv. its february 2017 now and we are still stuck with thie demo tv!!! we paying R800 every month fpr 36 months for a second hand tv!!! we call the store and Xolani was fired and the branch manager is no longer working there to, so we dont know who to speak to I mean its really really crazy its the worst service I ever had!!! for so long the store has been changing managers and everytime we want answers we need to start explaining from scratch to a new manger which is nonsense we have been paying for 2 years straight and never missed 1 payment!!! now I am fed up I will report this on every social media and newspaper I can find im tired of these criminal stealing from us!