20 Jan, 2018 → by ClaimboUser464484
Over 10 times trying to opt out – YES -it was done correctly
Outrageous! I emailed their support department with an opt out request a minimum of 10x's. ( no exaggeration). 1. I filled in my email for opt out. 2. I reconfirmed opt out request and had it sent a second time. 3. No reply to my email ????? 4.I got their email address for an opt out . 5. I emailed them directly approximately 10 TIMES. 6. I received two responses that said the info was deleted. 7. Information was not deleted. !!!! 8. I resubmitted at least 8 times. 9. I actually scanned and attached the listing as well as listing personal confirmative info. 10. No RESPONSE !!!! Listing STILL THERE ! 11. Resubmitted twice again. 12. Customer service called when I was away. 13. Called customer service 14. On hold for 20 min. -requested call back 15. No call back !!!!! ( of course) 16. The ONLY site of at least 25 that has not deleted my info. 17. "Easy opt out" is what they state... are you kidding ? 18. To date - I am still waiting for the deletion 19. I am still waiting for the call back. 20. I am resending an email daily until I get this. 21. REPORT these guys..., they are a nightmare.