OUTRAGEOUS POOR QUALITY UNCARING CUSTOMER SERVICE I purchased a Vertuo Nespresso coffee machine on 15/12/18 and was served by a Nespresso ambassador who also registered my machine to get my free 150 Vertuo coffee capsules part of their Winter 2018 promotion. The ambassador told me it would be delivered by 18/12/18, so when it didn’t arrive I called the Nespresso customer service help line who informed me that it was taking between 5 and 7 days. So I waited, then I got an email from Nespresso stating that they did not have the make or model of my machine even thou their ambassador registered the machine, I replied to the email with what they had requested. Due to my coffee capsules not arriving until after Christmas I did a 50 mile round trip to their store in Meadowhall Sheffield to purchase some capsules to use over Christmas. Today 27/12/18 I recieved my promotion offer of coffee capsules only to be dissapointed to see that they were the wrong capsules for my machine. I then called Nespresso’s Customer Service and was on the phone 32 minutes. They stated that my machine was still not on their system but agreed I did have a customer Number. The only thing they could do was to arrange for the wrong capsules to be picked up by currier on 28/12/18 and I would have to stay in all day because they could not give any time slots, and once the coffee capsules were received in their warehouse they would then send out the correct capsules. . For compensation of travelling over 50 miles spending over an hour on two phone calls and numerous emails, then having to stay in all day to wait for a currier to pick up the wrong coffee capsules that they sent, they offered me a £7.50p box of Nespresso chocolates, I turned this down and asked for two travel mugs, they refused this and offered me one travel mug. I Turned this down because I felt it did not compensate me in anyway. I really wish I had not bought this machine. Nespresso Customer Service is a waste of time because they do not provide any customer service.