8 Jun, 2019 → by ClaimboUser675918
Out town with no place to stay
Me and my daughter , 2 yrs, old grand daughter with to Orlando Florida with attention on staying in a Diamond resort that i purchased in 2016. so, i call Diamond resort and setup my stay. But, the day we with supposed to leave for Orlando Florida we couldn't get a plane out. so, I call Diamond Resort and told them i will be in the next day, We caught a lyft to the hotel.To only get to the hotel to find out no changes was updated with hotel. I was connected to a manger in Las vegas she was very rude . said sense did get there the day before I loss my money, and had to pay the hotel price. real rude and nasty attitude. I will never use diamond Resort for anything..BAD CUSTOMER SERVICE!!!! I got on the phone call around found WEST GATE.WEST GATE is the BEST!!!! YOU WILL LOVE WEST GATE !!! GREAT CUSTOMER SERVICE