2 Aug, 2018 → by ClaimboUser99371
Our Review for Rieno’s Pizza & Pasta suppressed by Yelp.

2

Our review below appeared front and center on yelp for months. Yelp would also have competitor's advertisement on the same page. This was done to get the owner of Reino's to finally paid Yelp off (call it what you will) so he could suppress ours and other's negative reviews. A simple apology from the owner would have prevented this review from ever being post on any site. No apology from the anyone was ever offered. This proves Yelp is just another scam. The reviews that were suppressed are no longer a factor in Reino's rating. So when you look a the rating for a business on Yelp, you need to realize they are not true rating since they exclude negative reviews that would have lower the rating. Unless all reviews are factored in, the ratings are meaningless. Wouldn't you agree? Read our review below and see what we found out about this owner and his business. This owner believes it beneath him to apologize to his customers. He would rather pay off Yelp rather that apologize! We wonder how many complaints sites he is willing to pay off. All were doing is getting the truth out. I guess that makes us bad people. We have been going to Reinos since we were in high school, some forty-five years. We remember the original owner Frankie. On any given Friday or Saturday night we would go to Reinos and get their meatball or Italian sub. The subs were large, affordable and very good back then. Frankie would be out mingling and joking. It was a good time. We still have fond memories. Boy how things have changed! We ordered Italian subs and had them delivered. The current price $7.25. We ordered two with double cheese. Our bill was $18.00! The quality of the subs was poor at best. The buns were burnt and black. They weren't edible. We conferred and knew we could not order subs from Reinos anymore. We decided to still go to their buffet. Our decision changed the next day when we found out our loyalty to Reinos was not appreciated. The next day, Saturday, we were up and on the move early. We accomplished a lot of tasks by 10:45 and still had two or three truckloads of wood to cut, load and stack. We wanted to get that done so we could sit down and relax the rest of the day. We were hungry and decided Reino's lunch buffet wouldn't slow us down. We could eat and get on our way quickly. We arrived at Reinos at 11:05 and saw the side walk sign they manually put out daily. The sign says daily buffet at 11:00 for $7.50. We were surprised when we walked in and saw there was nothing out for the buffet. Shortly after we arrived a waitress came in. We asked her if the buffet started at 11:00. She didn't answer, but informed us the food would be out in a few seconds. The food was just put in the oven. It took another 15 minutes. Most items on the buffet didn't get put out until 11:20. During our wait the owner walked in. We asked him what time the buffet started. He too didn't answer us other than to state they had to call and get the waitresses out of bed, then he disappeared into the kitchen for the remainder of our stay. We were confused. We're not sure who was responsible, but it was clear they didn't employ anyone, including the owner, with the skill to understand that someone needs to start heating up the food by a certain time if it is going to be ready by 11:00. Apparently they employ no one who can take on the very difficult chore of getting four of five pans in the oven on time! The owner and staff knew we were upset. A simple apology at this time, acknowledgement that they were late and sorry, would have been more than enough for us. We received no apology. I guess we were expected to just sit there, remain quiet, wait and be thankful they got the buffet on by 11:20. A word about the buffet. There aren't that many items on it. They start with a pepperoni/cheese pizza and a foldover. The Fettuccine Alfredo is always lacking enough sauce. The rest of the buffet is so so. They put out bread sticks, but cut them up into small bite size pieces. Chintzy? Day in and day out the buffet is pretty much the same. On Saturday evenings and Sundays they charge another $2.50 a head. They add or change a few items, but those buffets are pretty much the same too. We stop going to those buffets because they didn't warrant $10! Their buffet starts at 11:00, but there are very few days when it is ready on time. As stated above, we were expected to wait until 11:20. There are buffets in town much better than Reinos and they cost at least a dollar less, and they don't raise the price on Saturday evenings and Sundays. Those buffets have more items and start at the time advertised! One more point. Saturday our city held a Pumpkin Stroll to get local residents down town and showcase the businesses. Reinos participated and advertised they were having a buffet for the strollers in their party room located in the building across the street from their restaurant. You could purchase tickets a head of time for the great price of only $17! They advertised you should get your tickets early because they we're going fast! We're not sure why Reinos thought they could ask an outrages price, but on Saturday the day of the stroll, they quickly lowered their buffet price to $10.00, after very few strollers were willing to step up and pay. We were sitting in Reinos when pumpkin strollers wondered in looking for the buffet. They were promptly instructed the buffet for them was across the street in their party room. As they left, we wondered how many realized they were being herded across the street so Reinos could charge them $10 (originally $17) for a buffet that had fewer items than the buffet currently being served at their restaurant, for only $7.50! You can only tell how good a business is after things go wrong. Good businesses will step up, apologize and try to make things right. Bad businesses won't. Reinos wouldn't. In our opinion, the owner neither values nor appreciates the great customers that he is so lucky to have.
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