31 Mar, 2018 → by ClaimboUser898725
Our new Recliner loveseat broke
This is the 3rd description of the recliner loveseat that broke. Summary It broke on March 1st. The first hour of having it. We called Frontroom Furnishings right after it happened. It took 2 weeks for the person to come and look at it. He stated the problem. It broke right where it bolts together in the bolt hole. on Friday 23rd. He said it must have been damaged during the transporting. They did call us on that Monday 26th The Sales manager sent me an e-mail apologizing for the delay in coming out. Front Room Furnishings said it will be 5 to 6 weeks before a new one can be delivered. I e-mailed the Sales manager and asked why is it taking so long. She did send me one back and stated: Since we have bought that it was discontinued. My way of thinking is that it was discontinued when we bought it. And the factory would have to make a new one. So this not finished and it has been a month.