My wife and I planned a trip to Hossegor, to watch World Surf League championship. We purchased two tickets from Lyon to Bayonne (depart from Gare de Perrache at 23:30h 09/10/2019 and arrive at Gare de Bayonne at 8:25h 10/10/2019). We got at gare de Perrache at 21h (more than 2 hours before the depart time). We waited until 1:30h (2 hours after the supposed depart time). The problem is that the bus just did not show up. We tried to call to Ouibus number several times but they just did not pick up Long story short: Besides the time wasted, and lost the opportunity to watch the championship, we lost money from the bus ticket (104€), we lost our staying at Airbnb (€56) and we also had to take an uber to go back home (€20). Being foreigners in France (we are from Brazil) we do not know how does it works do sue OuiBus in order to get our money back. Could somebody please help us? I hope you read it and do NOT plan your trip with OuiBus.