17 Sep, 2019 → by ClaimboUser26302
osn service in kuwait

1

Last night when I went to bed my OSN worked fine. This morning when I woke up there was a problem. All of my HD Channels have an error "This Program is Copy Protected". Nothing has changed on my TV or setup. I've unplugged and plugged in the receiver and all HDMI cables, the problem still exists. I checked and there are no pending software updates for my TV. Customer support insisted it's my HDMI cable, however I've been using this same cable for over a year with no issues. It has not been damaged or touched since it was working yesterday. I told them this and they insisted it was the cable. This made no sense. Customer support finally agreed to send someone to my house to check, but wanted to charge me for the service call. I can understand if the issue turns out to be my fault, but I refuse to pay for them to come out and check, especially since NOTHING has changed since it was working last night. I will not pay you to find out why it suddenly stopped working, and I will not continue to pay for a service where 1/2 my channels no longer work. The feedback the customer support person provided this morning does not make sense and I would hope that does not represent OSN policy. I attempted to complain to OSN, but they don't seem to have a complaint site that one can find, and their online feedback only allows for 200 characters. At this point I expect them to resolve the issue or disconnect my service.
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