23 Sep, 2019 → by ClaimboUser963289
orders disappear into black hole
3
Orders placed with Movie Mars disappear due to poor interface with PayPal, which handles payments. Example: placed order, received email acknowledgement, but as of two weeks later, nothing received from Movie Mars. Called MM, they admitted to problems with PayPal: apparently, PayPal accepted my money, but MM wasn't aware of the order. MM was reasonable, processed refund. Bottom line is, if customers want products, should order from someone other than Movie Mars, at least until its interface with PayPal becomes dependable.