Order # c01166099 To the complaints department: I ordered goods from canada on dec 7th 2018. I kept waiting to receive the order and received nothing so I called crazy 8 late december. I was told that I won't be getting the merchandize as there was an 'issue' with the order. Clearly no communication was sent out about this. I was told the amount (which was conveniently only partial not including shipping charges) was refunded to a "master card" and I pushed back stating that I paid with a visa. I was a given a reference number and a promise for a two hour return with information and nothing happened so I called again on 1/11/19 only to be told that it doesn't look like the amount was credited so now they are giving me another reference number saying they will be researching what happened. So here I am out of money and no product and no answers.