I ordered two items to receive a free Clinique gift but it never came even though I clicked for the item. Called them and was told that they never received that order and could not therefore mail me the gift (order number [protected]). They said they could do nothing. It was store policy, unless I could return the items to a store and try again. I don't live anywhere near a store, thus the online purchase. I asked to speak to a supervisor was put on hold and the call was "dropped." tried again and repeated my issue and was told a manager would call back and no one did. I know this is small change but it's irritating when companies make a mistake and don't right it. I was entitled to that gift and ordered the items largely to receive it.