30 Apr, 2018 → by ClaimboUser940913
Order was deleted in their system for no reason

2

I had shopped with Vitamin World many times in the past and I always knew that their shipping was kinda slow. This time I placed an order 1 week ago. I waited for a whole week and my order status is still In Process. Until I contacted them, I was not aware that my order placed thru Paypal did not even exist in their system. Then I asked them if they could replace my order and rush the shipping since I've been waiting for so long. They told me that's impossible and the only thing I can do is to wait for them to contact me 24-48 hours via email to see if I can get a refund. Totally BS and super unprofessional.
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