I am beyond frustrated and angry that I received a confirmation for my order for two day delivery to find out that it was being cancelled. When I called the 800 customer service number, the representative informed me that it was cancelled for no reason. Also I was being charged on my card over $524.00 when the total order was $180.00!! How does this make sense?! The representative was unhelpful and so was the "supervisor". Neither one could answer a simple question or why I wasn't receiving my order that was a gift or why I'm being overcharged and blamed my bank for the mistake! I wasted over 40 minutes trying to get a simple answer and then was hung up on. Maybe if your customer service was up to par you wouldn't be closing 20% of your stores. This awful service is a reflection of incompetent employees and even worse "management" skills. I've been shopping at lord & taylor for eternity and I will never spend a dollar at any of their stores/website again.