I won't go into all the details about the payment issue because the main reason I'm posting is to, hopefully, help others. Receiving a response in the stated 5 business days was not going to help. I read other comments and know 5 days is not guaranteed. PayPal provided contact information for Lume. Part of the info is # 385-220-****. You are requested to leave name, email address, and brief request. I left name, phone number, and detailed issue. This was at 2:37pm CDT. I received emails and a text message from Lume and one email from PayPal by 3:10pm CDT resolving my issue.