I placed an order through their site & processed it through Paypal. I saw no processing nor confirmation of this order but they certainly processed the charges immediately. Suddenly, three days later ( on a Sunday) I see another charge deducted from Paypal. It was for a supposed " membership." I never joined, authorized nor knew that it was a "membership" site nor order. This was supposed to be simply an online order. I emailed them immediately ( minutes) and canceled the supposed unauthorized membership and the order which had not yet been processed or shipped. Today, I receive an email from "Latoya" who says that unfortunately they can't reimburse a membership fee when one has already placed an order "after " membership. WHAT ??? This was a lie. If they were legitimate, there would be notification that they would love to process this order but you would need to buy a membership. ( No such notice or information) Additionally, they had no cc info from me online nor any form that authorized this. Moreover, the order was never shipped and was placed "before" their supposed membership charge. they obviously had to dig and find a way to charge you for a membership despite the fact that you didn't join. Additionally, upon reviewing their charges and invoice on PayPal, I found that they "attach" a clause that says they can charge 'again" through Paypal. I canceled this as well immediately though I had not authorized nor ever seen this agreement or form. I will call & email, however it seems from their online reviews ( negative) BBB bad complaints etc.. they do not resolve anything. Buyer Beware !!! best bet is to try through your credit card company, PayPal etc.. and order products through another reputable site. Additionally, get the word out on Facebook or wherever so no one else is subjected to this scam. It 's too bad, because they carry some good products but their supposed "deep" discounts are tied to tax, shipping & membership charges.