We ordered in a timely way flowers to be delivered as a surprise for a birthday. I ordered Dec 18 for a Dec 19 delivery. They flowers never arrived on Dec 19. No one called to say they arrived so I wondered. Dec 20 I get an email saying I'll be refunded??? No call. No email. Nothing. And I planned to send flowers and now due to their fraudulent ways I've missed her birthday. I went to look and there are many complaints and very bad reviews. This is obviously an illegal company of some sort taking advantage of the internet based selling that's now able to be done. How are these people not charged with fraud? How are they still being allowed to take peoples money. Why is Visa MasterCard or Amex allowing this to happen? They too should be held liable.