My order was cancelled with no explanation, so I called the store hoping to get a explanation why my order was cancelled. Lady said she would call and find out reason and call me back. Waited all day and no follow call that day. I called cooperate and was on hold fifteen minutes so I hung up. I called cooperate the next day and waited one hour and 15 minutes still no one picked up so I hung up the phone. Then I called the store back that I was to pick up the fire pit from and Lady said cooperate wouldn't call her back and she would not answer her calls either. Poor company to deal with and I vowed to not do business with ACE hardware ever again. Do not waste your time many better companies that want your business and will deliver or offer explanation. I did get a refund when order was cancelled only positive comment.