Place order 12/05/16 in hopes to receive before Christmas, that didn't happen, there is no customer service I literally sat on only hold for over an hour two weeks prior too Christmas to get a update status pretty was to told to kick rocks and wait for email shipment confirmation I was supposed to receive by mid week, email never came. Being that I was already charged it would be hard to dispute charge with my bank a month later, customer service guy said shoes are on back order, then you should not have listed item if it's not ready to be shipped out, I found a cheaper version thru amazon as a substitute gift for my daughter, this was my first and last I will order form this company not worth the stress