Filed claim for Pool Heater in Oct. 2019, as it was leaking. They said they would find a technician and come out and fix it after diagnosis. After 60 plus contacts via phone or email about not being able to find a tech and suggest I find a tech.. which again to no avail, I am at my wits end of being patient and polite. They keep putting me off and sending me from one department to another, and at least 5 times as they connect me to someone else, they hand up/get disconnected, never call back despite 2 phone numbers! It is June 23, and NO ONE has contacted me to come out and diagnosis leaky heater. PAID EXTRA on policy to cover pool heater and components. They have given me excuse after excuse, sent my claim to escalation numerous times, and still nothing. Today they used the COVID 19 excuse that no one wants to come out to diagnose it...it is OUTSIDE... it's a POOL HEATER! and there was NO COVID 19 from October until Mid March. When I signed up they talked a great talk about how great their claims are at getting serviced in a timely manner...8 months is NOT a timely manner. I just want fixed what I paid for under a warranty contract. This is not the first time I had difficulty with a claim, and they certainly don't do what they put in writing. Again, just want my pool heater fixed... need it for keeping pool warm for medical reasons. User's recommendation: DO NOT buy a policy from Select Home Warranty.