On August 3 I went to the AmericInn site to reserve two rooms in International Falls, Minnesota, for August 23. I tried the system a number of times but couldn't get it to complete the transaction. It froze twice and I had to restart. There was no notification on the site that the transaction had been completed and there was no e-mail confirmation. After about 30 minutes I gave up – figuring I would try again the next day. The next day I checked my computer and found e-mail confirmations for three rooms. I immediately sent e-mail directly to the International Falls hotel and asked that any and all rooms be canceled. A manager wrote back later to tell me that the 3 rooms had been booked for August 3, that I had been deemed a “No Show” and that I had been charged for the three rooms. I was given a phone number for Customer Service, which I called – the woman there gave me another number to call – the woman there told me I would have to call the original person in International Falls. I was stuck in a loop. After that, despite numerous e-mails, I received no communication from AmericInn, cept for automatic replies telling me they would get back to me within two days. They haven't gotten back to me and they still have not returned my money. After doing some research I now believe that the AmericInn Internet system is a well-designed trap. Many companies use such systems. Slow-moving front pages – a default date of right now that many might miss - slow confirmation pages – slow e-mail confirmation – frustrating customer service loops. It might be legal, but it is unethical and it should be stopped. I won't use AmericInn again.