4 Jan, 2019 → by ClaimboUser79383
Online purchase
*SOLVED
1
I had recently made an online purchase of Birk's Splash 18W diamond and pink sapphire ring. It had initially been priced at over $4,000 dollars but was on sale for just under $3,000. I have made many purchase over the years from Birk's but these have been in-store. I felt comfortable and confident in ordering the ring online because I believed in the impeccable reputation of Birk's quality and service. The ring arrived via Canada Post in the traditional blue box. I was shocked at the ring because the online description and visual was certainly not representative of the ring that I received. It looked like a cheap knock off and certainly not the gorgeous ring portrayed online. The other disappointing feature was that it did not include a certificate detailing the purchase price or diamond and sapphire carat. I have sent an email to Birk's over one month ago with no response, had spoken to the store manager from where the ring was shipped from in Montreal with promise of a follow up, none occurred and spoke to the media representative for Birk's by phone regarding my concern and no follow up. Very disappointing for a company that represents itself as providing outstanding quality and and customer service.