1 Jan, 2018 → by ClaimboUser488014
Online ordering/delivery

1

On Tuesday 17th November I ordered 1 Karrimor urban jacket for my nieces birthday present ( order reference number SD4000020956570). Payment was taken from my credit card the same day. I ordered online and wanted delivery to the Preston store. The order said 2-4 day delivery. I received confirmation of my order and payment and was informed I would receive an email telling me when it was in store. I had made arrangement to go to Preston the following Sunday - 5 days after ordering. This a journey of around 30 miles. As I had not received an email as above I called in to enquire if it had arrived and was informed it had not and would probably arrive the following day. I was not pleased with this as I would have to make a further journey to Preston with resultant extra petrol costs and also my nieces birthday was upon me and she would therefore not be receiving her present. To add insult to injury I then received an e mail from Sports Direct asking for a review on service !! At that point I restrained myself from complaining. The following day I contacted Sports Direct by email enquiring about the whereabouts of my order. After 2 days I was informed it was in transit to the store which I already knew. On Saturday 28th November I received an email informing me my delivery was in store - I have only today 2nd December been able to travel again to Preston to pick up my jacket - this is 1 week after my nieces birthday. Whilst I appreciate this is a busy time of year I find it extremely irritating that I am assured on ordering delivery will be 2-4 days but I am only in possession of the jacket 2 weeks later and at some expense to myself. I will think twice before ordering again.
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