I have been trying to enter a order for two days. This morning, I tried again and it seems to go through but I never get a confirmation. Looked in my "orders" and can not see where today's is entered. Checked credit card and charges are there as pending. Called "Customer Service", spent 30 minutes on hold (timed, no exaggeration) finally got a Rep that I could not understand (heavy accent, bad use/knowledge of English language) She asked me five times for my name and I had to spell it very slowly for 4 times before she got it right. Same thing with email address. She put me on hold a couple of times for several more minutes then came back gave me a order # and said for me to go to my online account and look it up. I was unsure of what she was telling me and had to ask several times for clarification. Still couldn't get what she was saying, asked for someone else, several times, and never got to speak with anyone else. She just kept saying for me to look order # up online. Reluctantly, I hang up and go to Gymboree.com to my account. Low and behold there is no order # of that sort there, no sign of the order I placed plus my cart has been wiped out. I try to re-enter items and about half are no longer available in the sizes I needed. This is not the first bad experience I've had with Gymboree. Over the last three months I have entered 6 orders for my grandchildren. NONE have been easy nor customer friendly. This is the final time and I will never ever shop online or in any of the Gymboree stores since they don't care enough to correct their extreme lack of concern for their customers. BEWARE if you shop there.