25 Oct, 2019 → by ClaimboUser425347
online order #[protected]
1
Re: order #[protected] Didn't have shirts on sale in store, had to order on line. Ordered 8 shirts, different colors. Took 6 days to get email stating order was shipped. Took 2 days to get email stating package was delivered. Didn't get package. Called in to say no package. Was instructed to call back in 3 days if no package arrived. Was instructed to file a complaint was USPS. Did not receive package in 3 days. Called back. Was instructed to call back "tomorrow" if still didn't arrive, due to weekend. First attempt at USPS was unsuccessful, didn't know shipping from address and did not see the box for shipping address unknown. Second attempt to file a claim with USPS was successful and is in process. Called back next day and was given a rude customer service operator. I was put on hold multiple times and kept being instructed to answer the same question repeatedly. I was told I could have a refund. I said I wanted the shirts. I became angry, frustrated and could no longer communicate adequately. I told the service rep that I would hang up. I still haven't gotten the shirts.