I purchased a new guitar from their online store and when it arrived it was obviously a previously damaged and repaired item. The body of the guitar had been dropped, filled in and then painted over with matching paint. I sent it back promptly using their return process and have yet to receive a replacement. Customer service keeps telling me it is in the system and I will be notified when they ship. If you shop, I would suggest a visit to their store versus going online. Their online business is not as responsive as the local store and if you deal with them online you can't work with the local store to resolve an issue. That is just dumb as a business practice.