First off I want to say I've always enjoyed shopping at Rue online and instore. Recently I placed an order for two pairs of shoes which I was sure I listed my entire address correctly when purchasing but apparently only my street name showed on the order without the address numbers. The item was shipped via UPS who then sent it to my local post office for pick up according to the USPS app. I contacted Rue customer service who verified as well as my local post office to confirm. I went today for pick up and apparently they sent it back to Rue's warehouse due to no address number. I called customer service where to notify them who then said no its at USPS I even had the rep speak with the employee at the post office to confirm the package was being sent back. As a customer it was very frustrating to hear the clerk at the post office tell the Rue representative that the package should have never been sent out from the warehouse without the a bldg number, address number or apt number since carriers can not hold packages. I asked the Rue 21 rep if she can redeliver my package and possibly expedite with the correct address number she stated they cannot. I would have to call back on Friday and they "would see" if the warehouse could resend since it is based on "warehouse discretion" not sure what that meant. If they couldn't resend my order would be refunded to my card 7-10 days after they receive my order back. I advised her that I have spent quite a bit of time trying to track my package with both Rue 21 customer service and the post office only to call back on Friday for a "possible re delivery?." I then asked for a manager the rep asked me to hold and after a few seconds told me a manager was unavailable and could call me back in a "couple days" since she was currently dealing with another customer. I understand from working in customer service myself that a manager is not always readily available but a "couple days" regarding an order issue just didn't seem right and has me concerned as a customer how many dissatisfied customers you have if it takes a couple days. Really unhappy with my experience and how they handle small issues like this,