Placed a click and collect order on Tuesday morning (10 March) as I was advised items were available so I assumed they would be set aside as I ordered and paid. Have now been told (5 hours prior to collection time on Wednesday 11 March) that items are out of stock and will not be made available at any time. This is completely unacceptable and misleading. This service should be shut down as it obviously exists for no reason if items are not being held when they are ordered and paid for. Resolution is that items are available for me to collect as promised.