The Get it by Christmas option would not work so would only apply free shipping by 12/27, after Christmas. So chose pick up option for Mon 12/23 so took it even though is a pain. And then on completion of order it says it will be ready by 12/24 for pick up. And now there is no one available for Customer Service on Chat or Phone for over 10 mins even though they are supposed to open til 9pm PST and its 7pm PST. If your site doesn't work or is screwed up at least have customer service backup!!! So frustrating this time of year. And now I finally get someone and because I used Paypal as a payment option they can't do anything on the order. The payment method rules their ability to provide customer service, I've never heard of such a thing but DO NOT USE PAYPAL WITH THEM. Or else be screwed.