I placed a Disney Gift Card order on August 24, 2017, I received a confirmation email my order was on its way on August 26, 2017. The allotted time for delivery was from 5-8 business days. Now Labor Day weekend fell during this time, regardless my gift card should have been delivered to the destination, Scottsdale AZ no later than September 7, 2017 (8 business days) Today is September 11, 2017 and it has yet to arrive. I called the Disney Store Guest Services and spoke to someone by the name of Eryka. For someone who works for Disney she sure has forgotten what the Disney training taught her if anything at all. She apparently was not able to do anything for me but cancel the previous order and submit another, why would I want to do that if the first order never made it. I asked if I could change the Ship to address and she said "no" I asked to speak to someone who could help me as I was getting no where with her. As I was speaking with her, she cut me off and sent the call to a number which rang busy. No thank you to Princess Eryka. I proceeded to call again, this time I was assisted by Princess Tianna, she was able to cancel my order and refund my monies. Now why couldn't Princess Eryka help me with that in the first place??? NOT THE DISNEY WAY AT ALL!